Privacy Policy

1. Introduction

ClearWyn Facility Services Ltd. ("we," "our," or "us") is committed to protecting the personal information of individuals who visit our website at www.clearwyn.ca or contact us to enquire about our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Alberta privacy legislation.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: your name, business name, email address, and phone number when you submit a quote request or contact us directly.
• Service information: details about the cleaning services you require, your facility type, and any other information you voluntarily provide in our quote form.
• Usage data: if you consent to analytics cookies, we collect anonymised information about how you interact with our website (pages visited, time on site, referral source) via Google Analytics.
• Technical data: IP address, browser type, device type, and operating system, collected automatically for security and performance monitoring purposes.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your quote request and provide the commercial cleaning services you have requested.
• To communicate with you about your service enquiry or ongoing contract.
• To improve our website and services based on anonymised usage data (analytics, with consent only).
• To comply with applicable legal and regulatory requirements.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Legal Basis for Processing

We collect and process your personal information based on your consent (for analytics cookies) and our legitimate interest in responding to service enquiries and fulfilling service contracts.

5. Cookies

Our website uses the following types of cookies:

• Essential cookies: Required for the website to function correctly (e.g., remembering your cookie consent preference). These do not require your consent.
• Analytics cookies (Google Analytics): Used to understand how visitors use our website. These are only set after you provide explicit consent via our cookie banner. You may decline analytics cookies without affecting your ability to use the site.

You can manage your cookie preferences at any time by clearing your browser cookies and revisiting our site, where the consent banner will reappear.

6. Third-Party Services

We use the following third-party services that may process your data:

• Hostinger: Our website and database are hosted on Hostinger's servers. Your submitted quote data is stored in a MySQL database on Hostinger infrastructure. Hostinger's privacy policy is available at hostinger.com/privacy-policy.
• Google Sheets / Google Apps Script: When you submit a quote request, your contact details (name, business name, phone, email, service type, and message) are forwarded to a private Google Sheet for our internal record-keeping. This data is accessible only to us. Google's privacy policy is available at policies.google.com/privacy.
• Cloudflare Turnstile: Our quote form uses Cloudflare Turnstile, a privacy-respecting bot protection service. Turnstile may process your IP address and browser signals to distinguish human visitors from automated bots. No personal data is shared with Cloudflare beyond what is required for this verification. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy.
• Google Analytics 4 (with consent only): Anonymised website analytics. Google's privacy policy is available at policies.google.com/privacy. Analytics are configured with IP anonymisation enabled.
• Google Fonts: Font files are loaded from Google's servers, which may log your IP address. We use font-display: swap and preconnect for performance.

7. Data Retention

We retain personal information submitted through our quote form for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Typically, enquiry data is retained for up to 2 years. If you become a client, your records are retained for the duration of your contract plus a reasonable period thereafter for legal and accounting purposes.

8. Your Rights

Under PIPEDA and applicable Alberta privacy legislation, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for the collection or use of your personal information (where processing is based on consent).
• Request deletion of your personal information, subject to any legal retention obligations.

To exercise any of these rights, contact us at info@clearwyn.ca. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data in transit. Form submissions are encrypted in transit via HTTPS and stored in a secured database on Hostinger's infrastructure. Access to submitted data is protected by authentication and rate limiting.

10. Children's Privacy

Our services and website are directed at business owners and commercial property managers. We do not knowingly collect personal information from individuals under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. Continued use of our website following any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

ClearWyn Facility Services Ltd.
Calgary, Alberta, Canada
Email: info@clearwyn.ca
Phone: (825) 435-5647